Refund & Cancellation Policy

1. Subscription plans and billing channels

NutriFit offers a free (Lite) plan and a paid (PRO) plan. The PRO plan is a recurring subscription that renews automatically until it is cancelled.

• Apple App Store: billed by Apple to your Apple ID as an in-app purchase. Current prices and periods are shown in the App Store before you confirm.
• Google Play: billed by Google to your Google account. Current prices and periods are shown in Google Play before you confirm.
• Web (Stripe): billed by Nutrifit LLC through Stripe at $20 USD per month, charged automatically on the same date each month.

2. Free trial

NutriFit may offer a free trial period for the PRO plan. If applicable, the trial duration and terms are communicated before activation. You are not charged during the trial. If you do not cancel before the trial ends, the subscription automatically converts to a paid one in the same channel where it was started.

3. How to cancel your subscription

Cancel through the channel you used to subscribe:

• Apple App Store:open Settings → [your name] → Subscriptions → NutriFit → Cancel Subscription, or see Apple Support.
• Google Play:open Google Play → Menu → Subscriptions → NutriFit → Cancel Subscription, or see Google Support.
• Web (Stripe):in the app, go to Settings → Billing → Cancel subscription, or email office@nutrifit.companywith the subject "Subscription Cancellation" and your account email address.

Cancellation takes effect at the end of the current billing period. You keep access to PRO features until the end of the period you have already paid for, and no further charges are made. Deleting your NutriFit account does not cancel a store subscription — cancel it in the store as well.

4. Refunds for Apple App Store purchases

Purchases made through the App Store are processed by Apple, and only Apple can refund them. Request a refund at reportaproblem.apple.com or through Settings → [your name] → Media & Purchases → View Account → Purchase History. Apple decides on the request under its own terms and timelines.

Nutrifit LLC does not receive your payment details for these purchases and cannot issue or reverse them through Stripe. If Apple asks for confirmation from the developer, write to office@nutrifit.company and we will provide the information we hold about your subscription.

5. Refunds for Google Play purchases

Purchases made through Google Play are processed by Google and are refunded under the Google Play refund policy. Submit the request at Google Play Support. As with Apple purchases, we can supply subscription details on request but cannot process the refund ourselves.

6. Refunds for web (Stripe) purchases

For subscriptions paid directly to Nutrifit LLC through Stripe, we offer a full refund if you request it within 7 days of the initial purchase or of a renewal charge, provided you have not extensively used PRO-exclusive features during that billing period.

Refunds are not available in the following cases:

• The request is made more than 7 days after the charge.
• The subscription was used to conduct client consultations, marathons, or similar professional activities during the billing period.
• The account was suspended due to a violation of the Terms of Service.

To request a refund, email office@nutrifit.companywith the subject "Refund Request" and include your account email address, the date of the charge, and the reason. We respond within 5 business days. Approved refunds are returned via the original payment method (Stripe) and typically appear within 5–10 business days.

7. What happens after cancellation

• You retain access to PRO features until the end of your current billing period.
• After the billing period ends, your account is downgraded to the free Lite plan.
• Your data (food diary, activity logs, client records) is preserved and remains accessible on the Lite plan.
• You can resubscribe to PRO at any time in any available channel.
• If you also want your account and personal data deleted, follow the account deletion guide.

8. Payment processing

Web payments are securely processed by Stripe, Inc.; in-app purchases are processed by Apple and Google. NutriFit does not store your full credit card number or banking details. For more information, see Stripe's Privacy Policy.

9. Contact information

Company: Nutrifit LLC

Address: 30 N Gould St Ste R, Sheridan, WY 82801-6317, United States

Email: office@nutrifit.company